Contact with Family and Friends

The Home’s staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism.

All care staff within the Home are appropriately qualified to deliver the highest standards of care.

Resident’s family, relatives and friends are encouraged to visit the resident regularly and maintain contact by letter or telephone when visiting is not possible. In these cases, staff will offer to assist the resident to respond where help may be needed. Visitors will be welcomed at all reasonable times and are asked to let the person in charge know of their arrival and departure from the home. For Safety reasons, visitors must sign the visitors’ book on each occasion. A private room is available for residents and their visitors, if needed. The resident has the right to see all visitors in private and a room will be made available if they so wish. The resident has the right to refuse to see any visitor and this right will be respected and up-held by the person in charge who will inform the visitors accordingly.

Further Information

We will endeavour to make your stay with us as happy as possible by providing the best care and ensuring that your individual needs are fully satisfied and that includes serving you with your favourite meals.

Visiting hours are unrestricted. However, if you intend to visit the Home outside of 9.00 am to 9.00 pm please could you let the staff on duty know beforehand, as the external doors will be locked for security reasons.

Jewellery, cheque books and money belonging to residents can be stored in a secure place in the office for safe-keeping. (The management cannot be held responsible for loss of money or valuables not in safe-keeping). We do ask that we be informed if a resident is keeping a large amount of cash in their room. Lockable cabinets and/or safes are available should our residents require these as are locks on bedroom doors.

Staff do not expect, nor are allowed to accept, gifts and to do so contravenes their terms and conditions of employment.

During your stay should you have any questions or wish to make any personal requests please talk to a senior member of staff who will be pleased to deal with the matter on your behalf. Should you have any suggestions to make concerning our activities programme we will be delighted to hear from you.

Your well-being and happiness are our priority and if there is anything at all that we can do to improve the quality and enjoyment of your stay with us please do not hesitate to let us know.

Rest assured at Thornlea you can find real relaxation and complete care in our beautiful bungalow.