Residents' Opinion
The Home’s staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism.
All care staff within the Home are appropriately qualified to deliver the highest standards of care.
The Home has a compliments file which everyone is able to see. Within this file are satisfaction questionnaires which have been completed by existing and past resident's and their families and friends. Questionnaires are also available for the new residents to complete, when they wish to. Any additional views which you wish to have recorded may also be put on this file, whether anonymously or not. Please ask to see the file. Regular resident meetings are held for feedback, suggestions and requests and the care team are always on-hand to provide immediate support to individuals as and when needed.
Useful Information
Details of Staff Numbers and Staff Training
Accommodation
Admission
Financial Arrangements and Accommodation Charge
Privacy and Dignity
Fire Safety
Religion Worship Attendance at Religious Services
Contact with Family and Friends
Complaints
Bereavement
Leaving or Temporarily Vacating
Monitoring and Quality
Pets
Medication
Telephone
How to Contact External Agencies
Residents Opinion
Jobs at Thornlea
Links
Privacy & Cookies Policy
Further Information
We will endeavour to make your stay with us as happy as possible by providing the best care and ensuring that your individual needs are fully satisfied and that includes serving you with your favourite meals.Visiting hours are unrestricted. However, if you intend to visit the Home outside of 9.00 am to 9.00 pm please could you let the staff on duty know beforehand, as the external doors will be locked for security reasons.
Jewellery, cheque books and money belonging to residents can be stored in a secure place in the office for safe-keeping. (The management cannot be held responsible for loss of money or valuables not in safe-keeping). We do ask that we be informed if a resident is keeping a large amount of cash in their room. Lockable cabinets and/or safes are available should our residents require these as are locks on bedroom doors.
Staff do not expect, nor are allowed to accept, gifts and to do so contravenes their terms and conditions of employment.
During your stay should you have any questions or wish to make any personal requests please talk to a senior member of staff who will be pleased to deal with the matter on your behalf. Should you have any suggestions to make concerning our activities programme we will be delighted to hear from you.
