Admission
Our doors are always open for anyone who would like to visit, view or discuss their requirements
All care staff within the Home are appropriately qualified to deliver the highest standards of care.
Clients interested in coming to Thornlea Care Home are encouraged to visit the Home and sample the atmosphere and level of service. Often day-care is available in order that the client may get to know the staff and adjust to new people and surroundings before actually being admitted. A month’s trial period is always given before taking permanent residency. Our registration enables anyone of 65 years or over to stay at Thornlea, provided we can meet their assessed care needs. (If you are under 65 please speak to the Registered Manager as our registration is ‘flexible‘ subject to certain criteria being met).
Useful Information
Details of Staff Numbers and Staff Training
Accommodation
Admission
Financial Arrangements and Accommodation Charge
Privacy and Dignity
Fire Safety
Religion Worship Attendance at Religious Services
Contact with Family and Friends
Complaints
Bereavement
Leaving or Temporarily Vacating
Monitoring and Quality
Pets
Medication
Telephone
How to Contact External Agencies
Residents Opinion
Jobs at Thornlea
Links
Privacy & Cookies Policy
Further Information
We will endeavour to make your stay with us as happy as possible by providing the best care and ensuring that your individual needs are fully satisfied and that includes serving you with your favourite meals.Visiting hours are unrestricted. However, if you intend to visit the Home outside of 9.00 am to 9.00 pm please could you let the staff on duty know beforehand, as the external doors will be locked for security reasons.
Jewellery, cheque books and money belonging to residents can be stored in a secure place in the office for safe-keeping. (The management cannot be held responsible for loss of money or valuables not in safe-keeping). We do ask that we be informed if a resident is keeping a large amount of cash in their room. Lockable cabinets and/or safes are available should our residents require these as are locks on bedroom doors.
Staff do not expect, nor are allowed to accept, gifts and to do so contravenes their terms and conditions of employment.
During your stay should you have any questions or wish to make any personal requests please talk to a senior member of staff who will be pleased to deal with the matter on your behalf. Should you have any suggestions to make concerning our activities programme we will be delighted to hear from you.
