Leaving or Temporarily Vacating

The Home’s staff are selected for their qualities of reliability, integrity, skill, friendliness and professionalism.

All care staff within the Home are appropriately qualified to deliver the highest standards of care.

If a person wishes to be discharged from the Home, then 4 weeks’ notice must be given in writing, or 4 weeks paid in lieu of notice. These conditions are waived during the 4 week trial period. If a resident temporarily moves out of the Home (e.g. to receive hospital treatment) the bed is retained for a period up to six weeks at the full weekly accommodation charge and thereafter the accommodation will be retained at a cost of 80% of the accommodation charge for a period of time as agreed between Thornlea Care Home and the Resident or his/her representatives, unless four weeks termination of contract is given by either party to the other. In the case of social work funded residents, this retention period would be reviewed by the Home Manager.

Further Information

We will endeavour to make your stay with us as happy as possible by providing the best care and ensuring that your individual needs are fully satisfied and that includes serving you with your favourite meals.

Visiting hours are unrestricted. However, if you intend to visit the Home outside of 9.00 am to 9.00 pm please could you let the staff on duty know beforehand, as the external doors will be locked for security reasons.

Jewellery, cheque books and money belonging to residents can be stored in a secure place in the office for safe-keeping. (The management cannot be held responsible for loss of money or valuables not in safe-keeping). We do ask that we be informed if a resident is keeping a large amount of cash in their room. Lockable cabinets and/or safes are available should our residents require these as are locks on bedroom doors.

Staff do not expect, nor are allowed to accept, gifts and to do so contravenes their terms and conditions of employment.

During your stay should you have any questions or wish to make any personal requests please talk to a senior member of staff who will be pleased to deal with the matter on your behalf. Should you have any suggestions to make concerning our activities programme we will be delighted to hear from you.

Your well-being and happiness are our priority and if there is anything at all that we can do to improve the quality and enjoyment of your stay with us please do not hesitate to let us know.

Rest assured at Thornlea you can find real relaxation and complete care in our beautiful bungalow.