Privacy & Cookies Policy

How we use your personal information

This fair processing notice explains why Thornlea Rest Home collects information about you and how that information may be used. This Privacy & Cookies policy was last updated May 2018.

Records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which Thornlea Rest Home hold about you may include the following information;

  • Details about you, such as your address, carer, legal representative, emergency contact details.
  • To ensure you receive the best possible care, your records are used to facilitate the service you receive. Information may be used within Thornlea Rest Home for audit purposes to monitor the quality of the service that you receive from us.
  • Related information about the NHS England initiative to raise public awareness about how patient information is used to improve the safety and care of patients can be found here.
  • Our legal basis for processing your data is that you or your nominated representative, guardian or legal representative have given consent for it to be used in the provision of advice or care.
  • Some of this information may necessarily be shared with designated care homes in order for us to provide the required services for you.
  • You or your nominated representative, guardian or legal representative may withdraw consent to use your personal data at any time but this may affect our ability to provide you with the necessary level of service or care.

How we maintain the confidentiality of your records

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Regulation – (further information is provided below).
  • Human Rights Act 1998.
  • Common Law Duty of Confidentiality.
  • Health and Social Care Act 2012.
  • NHS Codes of Confidentiality, Information Security and Records Management.
  • Information: To Share or Not to Share Review.

Every member of staff who works for Thornlea Rest Home has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations).

Who are our partner’s organisations?

We may also share your information, subject to strict agreements and your consent on how it will be used, with the following organisations:

  • NHS Trusts / Foundation Trusts.
  • GP’s.
  • NHS Commissioning Support Units (CSUs).
  • Private Sector Providers.
  • Voluntary Sector Providers.
  • Clinical Commissioning Groups.
  • Social Care Services.
  • NHS Digital (formerly known as the Health and Social Care Information Centre (HSCIC).
  • Local Authorities.
  • Other ‘data processors’ which you will be informed of if we do this.

You, or where appropriate your nominated representative, guardian or legal representative, will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

Acess to personal information

You have a right under the General Data Protection Regulation to request to obtain copies of what information Thornlea Rest Home holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

Your request can be made in writing to Thornlea Rest Home – for information from a hospital or other healthcare providers you should write directly to them. Please write to Thornlea Rest Home, 308 St.Annes Road, South Shore, Blackpool Lancashire FY4 2QP.

As an alternative method for request, you can also email You can also specify whether you would be happy to continue to receive email or postal contact, or if you would prefer to receive neither.

There may be a charge to have a printed copy of the information held about you. We are required to respond to you within 40 days.

You will need to give adequate information (for example full name, address, date of birth, and details of your request) so that your identity can be verified and your records located.


Should you have any concerns about how your information is managed by Thornlea Rest Home, please contact:

The Operations Manager, Thornlea Rest Home, 308 St.Annes Road, South Shore, Blackpool Lancashire FY4 2QP.

If you are still unhappy following a review by Thornlea Rest Home, you can then complain to the Information Commissioners Office (ICO) here or telephone: 0303 123 1113 (local rate) or 01625 545 745.

Change of details

It is important that you tell Thornlea Rest Home if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

Thornlea Rest Home is registered with the Information Commissioners Office (ICO).

The General Data Protection (GDPR)

This regulation will supersede the Data Protection Act 1998 and will impose much stricter controls on how we collect and use personal data. It will encompass all the current requirements of the Data Protection Act 1998 and enhances the rights of individuals in a number of areas. Further information about it can be found here:

What are Cookies?

‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. Websites are able to read and write these files, allowing them to store things such as user preferences.

At Thornlea Rest Home, we use cookies to help us analyse where visitors to our website come from, and how they find our website on the internet. We also use cookies to enable visitors to share our pages on social networks. Our cookies are anonymous and don’t store sensitive personal information such as your name and address.

Anonymous Analytics

Every time a user visits, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you’ve visited the site before. Your browser will tell us if you have these cookies, and if you don’t, we generate new ones.

This allows us to track how many individual unique users we have, and how often they visit the site.

These cookies cannot be used to identify individuals; they are used for statistical purposes only. This allows us, for example, to group similar audiences for customised content and marketing.

Our analytics cookies are only accessible on the secure servers, and the data cannot be altered or retrieved by any other service.

However, if you’d prefer to restrict, block or delete cookies from, or any other website, you can use your browser to do this.

Who is the data controller for Thornlea Rest Home?

The Data Controller, responsible for keeping your information secure and confidential is:

Mr Timothy Wood
308 St.Annes Road, South Shore
Lancashire FY4 2QP.

Telephone: 01253 345 574

Further Information

We will endeavour to make your stay with us as happy as possible by providing the best care and ensuring that your individual needs are fully satisfied and that includes serving you with your favourite meals.

Visiting hours are unrestricted. However, if you intend to visit the Home outside of 9.00 am to 9.00 pm please could you let the staff on duty know beforehand, as the external doors will be locked for security reasons.

Jewellery, cheque books and money belonging to residents can be stored in a secure place in the office for safe-keeping. (The management cannot be held responsible for loss of money or valuables not in safe-keeping). We do ask that we be informed if a resident is keeping a large amount of cash in their room. Lockable cabinets and/or safes are available should our residents require these as are locks on bedroom doors.

Staff do not expect, nor are allowed to accept, gifts and to do so contravenes their terms and conditions of employment.

During your stay should you have any questions or wish to make any personal requests please talk to a senior member of staff who will be pleased to deal with the matter on your behalf. Should you have any suggestions to make concerning our activities programme we will be delighted to hear from you.

Your well-being and happiness are our priority and if there is anything at all that we can do to improve the quality and enjoyment of your stay with us please do not hesitate to let us know.

Rest assured at Thornlea you can find real relaxation and complete care in our beautiful bungalow.